Refund policy

Last Updated: September 3, 2026

At Ashford & Kent, we want you to feel confident when shopping with us. We offer a 30-day return policy for eligible returns, in addition to your statutory rights under UK consumer law.

Return Window

You may request a change-of-mind return within 30 days of the date your order is delivered.

The 30-day return period does not affect your statutory rights, including your rights where an item is faulty, damaged, incorrectly described or where you exercise an applicable right to cancel an online purchase.

Return Conditions

To be eligible for a change-of-mind return, the item must be:

Unworn, unused and unwashed
In its original condition
Returned with all original tags attached
Free from marks, stains, odours, makeup, deodorant, pet hair or other signs of wear

Please take care when trying on clothing, as items that do not meet these conditions may not be accepted for a change-of-mind return.

These conditions do not limit your rights in relation to faulty, damaged or incorrect items.

Return Shipping Costs

Faulty, damaged or incorrect items

Where an item arrives faulty, damaged or different from what you ordered, please contact us as soon as reasonably possible at support@ashfordandkent.com .

Include your order number, a description of the issue and clear photographs where possible. We will assess the issue and provide an appropriate remedy in accordance with UK consumer law.

Where the item is confirmed to be faulty, damaged or incorrect, Ashford & Kent will cover reasonable return shipping costs.

Change-of-mind returns

For approved change-of-mind returns, the customer is responsible for the cost of returning the item.

We recommend using a tracked shipping service. Ashford & Kent cannot accept responsibility for a return parcel until it has been delivered to the return address provided by our support team.

Restocking Fees

Ashford & Kent does not charge any restocking fees for eligible returns.

How to Request a Return

Contact us: Email support@ashfordandkent.com with your order number, the item you wish to return and the reason for the return.
Wait for instructions: Once your request has been reviewed, we will send you the return address and instructions.
Pack the item securely: Ensure the item meets the applicable return conditions and is protected during transit.
Send the return: Lodge the parcel with your chosen carrier and retain the tracking details until your return has been completed.

Returns sent without first contacting our support team may be delayed or sent to an incorrect address.

Refund Process

Once your return has been received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 business days of approval.

Your bank or payment provider may require an additional 5–7 business days to display the funds in your account.

Exchanges

To request a different size, colour or style, please contact us at support@ashfordandkent.com.

Exchanges are subject to product availability. Where a direct exchange is unavailable, we may ask you to return the original item for a refund and place a new order.

Items Not Eligible for Change-of-Mind Returns

The following items are not eligible for change-of-mind returns:

Items that have been worn, washed, altered or damaged after delivery
Items without their original tags attached
Personalised or custom-made items
Certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed, where applicable

Sale or clearance items retain the same statutory rights as full-price items where they are faulty, damaged or incorrectly described.

UK Consumer Rights

Our return policy does not exclude, restrict or affect your statutory rights under UK consumer law.

For eligible online purchases, you may have a statutory right to cancel your order within 14 days of receiving it. You also have statutory rights where goods are faulty, damaged, incorrectly described or otherwise do not conform to the contract. These rights are not limited by our 30-day return policy.