Payment Policy

Last Updated: 3 September, 2026

At Ashford & Kent, we are committed to providing a secure and straightforward checkout experience. This policy explains the payment methods we accept, the currency used on our website and how payments and refunds are processed.

Accepted Payment Methods

We accept secure payments using:

Visa
Mastercard
American Express
UnionPay
Shop Pay
Apple Pay
Google Pay

The payment methods available to you may vary depending on your device, browser and payment-provider eligibility. All available options will be displayed at checkout.

Currency

All prices displayed on the Ashford & Kent website are listed and processed in Great British Pounds (GBP).

The complete order total will be shown before you submit your payment. Ashford & Kent currently sells and ships exclusively within the United Kingdom.

Payment Security

Payments are processed through secure third-party payment providers.

Ashford & Kent does not receive or store your complete credit or debit card details. Payment information is handled securely by the payment provider selected during checkout.

Our website uses SSL encryption to protect information transmitted between your browser and our website.

Payment Authorisation

Payment must be successfully authorised before an order can be confirmed and processed.

Your bank or payment provider may request additional verification before approving a transaction. Ashford & Kent is not responsible for delays or declined transactions caused by your bank, card issuer or payment provider.

If your payment is unsuccessful, please check that your payment details are correct or select another available payment method.

Order Confirmation

After a successful payment, you will receive an order confirmation email at the email address provided during checkout.

Please review the confirmation carefully and contact us promptly if any order information is incorrect.

Receiving an order confirmation does not prevent Ashford & Kent from contacting you if further verification is reasonably required or if an error has occurred with the order.

Charges and Pricing

You will be charged the total amount displayed at checkout before completing your purchase.

Ashford & Kent does not add undisclosed payment-processing fees to your order. Your bank or payment provider may apply its own fees depending on your account or chosen payment method.

Refunds

Approved refunds are issued to the original payment method used for the order.

Once processed by Ashford & Kent, your bank or payment provider may require additional time for the funds to appear in your account. Further information about return eligibility and refund processing times is available in our Refund Policy.